Overview of thoughful and protective design of tooling for moderating user-generated content, placing emphasis on minimising the psychological effects of exposure to heinous content, while balancing efficiency, accuracy, and the long-term wellbeing of trus...

Discussion of why respecting user preferences is satisfying, covering how respecting user autonomy, embracing diversity, solving dual-nature problems, practicing quality craftsmanship, and seeing visible impact creates fulfilling work beyond mere functiona...