Changing phone number within the same country is hard. But it is definitely not as hard as when changing to a foreign number. If you've ever moved abroad or live abroad, and wanted to mostly ditch your previous phone number, you know what I am talking abou...

Some time ago, I wrote an article where I essentially complained and layed out the issues I have had with the Dutch digital identification (DigiD) system as a foreigner. In the meanwhile, there have been a few minor updates, and some other things that chan...

When Wouter published an article on government website design mistakes, I immediately thought: I have a very similar topic in the back of my mind that has bothered me since I moved to The Netherlands. It is not related to a website per se, but to a service...